Privacy Policy
Last updated: March 12, 2026
1. Introduction
Go Pro Auto Hail Repair, LLC ("Go Pro," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information you provide when you use our website or services, including paintless dent repair ("PDR") services and related communications.
2. Information We Collect
We may collect the following categories of information:
- Contact details including name, email address, phone number, and address
- Vehicle information including year, make, model, VIN, and damage photos
- Insurance claim information and service records
- Scheduling, billing, and payment information
- SMS, phone, and email communications
- Website usage information such as pages visited, form submissions, and technical data
3. How We Use Your Information
We use the information we collect to:
- Schedule and manage appointments and vehicle repairs
- Send transactional SMS updates about your repair status, pickup, and delivery
- Process estimates and coordinate with insurance companies
- Maintain business records and improve our services
- Respond to your inquiries and provide customer support
We do not use SMS messaging for marketing or promotional purposes.
4. SMS / Text Messaging
When you bring your vehicle in for repair, you will have the opportunity to provide your mobile number and opt in to receive text message updates. By opting in, you consent to receive SMS messages limited to:
- Appointment confirmations, reminders, and updates
- Check-in and pick-up notifications
- Repair status updates, approvals, and completion notices
- Important service-related alerts or issues
Message frequency varies. Customers typically receive 2–6 messages per repair. Message and data rates may apply according to your mobile carrier plan.
To opt out, reply STOP to any message at any time. For help, reply HELP or contact us at goproautohailrepair@gmail.com.
Mobile opt-in data, mobile phone numbers, and SMS consent status will not be sold, rented, or shared with any third parties for any purpose.
Consent to receive SMS messages is not required to receive service from Go Pro Auto Hail Repair.
5. Sharing of Information
We may share your information with:
- Service providers who assist us in operating our business (e.g., SMS delivery, payment processing)
- Insurance companies and adjusters as necessary to complete your claim and repair
- Law enforcement or government agencies when legally required
We do not sell or rent your personal information to any third parties for marketing purposes.
6. Data Retention
We retain your information as long as necessary to provide our services and meet our legal obligations. Retention periods vary by the type of data and applicable regulatory requirements.
7. Data Security
We employ reasonable physical, technical, and organizational safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
You may request access to, correction of, or deletion of your personal information by contacting us at the information below. You may also withdraw SMS consent at any time by replying STOP to any message.
9. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by updating the "Last updated" date at the top of this page. Your continued use of our services after changes become effective constitutes your acceptance of the updated policy.